At SOLORION, we are committed to delivering exceptional products and stellar customer experiences. Please review our Return Policy carefully to understand your rights and responsibilities.
Items must be unused, in their original condition, and returned in original packaging. Proof of purchase from solorion.quest is required.
Products showing signs of wear, alteration, or damage not caused during shipping may not qualify.
Return requests must be submitted within 30 calendar days from the date of delivery.
Approved items must be shipped back within 7 days of receiving confirmation from our support team.
To initiate a return, contact our customer service team with your order number and reason for return.
Email: [email protected]
Response time: Within 24–48 business hours.
• Original invoice or receipt
• Secure packaging to prevent transit damage
• Approved Return Authorization (RA) number
Returns without authorization may be refused upon arrival.
Certain items are non-refundable, including:
• Final sale or clearance products
• Customized or personalized items
• Gift cards or digital goods
Once your return is received and inspected, you will be notified of approval status.
Approved refunds are processed to the original payment method within 5–10 business days.
SOLORION Customer Support
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
We appreciate your trust in SOLORION and remain dedicated to ensuring a seamless experience across every transaction.